About Remote Support
Privacy is also a major concern for all users. One of the most used tools in remote support sessions are the ones that allow desktop sharing. We use software called Logmein and TeamViewer. If we use TeamViewer the second you disconnect us and stop the software we can’t get back onto the system. Logmein is used more on the servers and from that we can control the server.
Remote Support technology tries to reduce helpdesk centers cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side. Technologies and tools like live chat, VoIP and desktop sharing enable a direct intervention in the remote system.